Return Policy

At The Rust-Covered Cottage LLC, we strive to provide you with high-quality DIY wood kits and excellent customer service. If you have any concerns about your purchase, please don't hesitate to contact us. Below is our return policy:

1. Returns for our mistakes:

-In the rare event that you receive an incorrect or defective item, please contact us within 14 days of receiving your order. We will gladly replace the item or issue a refund.

2. Incorrect address:

- We are not responsible for user error during the ordering process, including incorrect selections. Please review your order carefully before completing your purchase to ensure accuracy.

- Additionally, we are not responsible for packages delivered to an incorrect address due to address provided by the customer. Please double-check and verify your shipping address during checkout to prevent delivery delays or issues.

Return Procedure:

-To initiate a return for an incorrect or defective item, please contact me via email christina@therust-coveredcottage.com with your order details and description of the issue.

-Returns must be made within 30 days of receiving your order. We reserve the right to refuse returns that are not made within this time frame or do not meet our return criteria.

Refunds and exchanges:

- Refunds will be issued to the original payment method used for the purchase, within 14 days of receiving the returned item.

-Exchanges for the same item are subject to availability. If the item is out of stock, a refund will be issued instead.

Non-Returnable Items:

-Customized or personalized items are non-returnable unless they are incorrect or defective. 

Cancellations:

- We do not accept cancellations once an order has been placed. Please review your order carefully before completing your purchase. Once an order is submitted, it cannot be changed or modified. 

*Please keep in mind that our kits are made from real wood which has natural defects.